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‘Communication’ Archives
Listening – An Essential Skill For Effective Communication
Today I’d like to give you some tips I’ve found helpful in listening to other people. Remember, the best way to connect with others is to express a genuine interest in them. 1. Make eye contact. Eye contact increases the chances of getting the message and demonstrates interest and attention. When listening to someone on the phone, try not [...]
Communicating With Assertiveness
Sometimes during the course of conducting business, you might find it difficult to express your feelings openly and honestly. Perhaps you’re intimidated by working with a celebrity expert. Maybe you don’t know what to say to an unhappy customer. Most often this struggle is due to a lack of assertiveness. Unassertive behavior can cause [...]
Are You Listening?
When you listen empathetically, you don’t just hear words. You hear thoughts, beliefs and feelings. Empathic listening is highly active and requires hard work. Following the steps below will help you to improve your listening skills. 1. The first step is to decide to listen and concentrate on the speaker. 2. Then, use your imagination [...]
What Are They Thinking?
Wouldn't it be cool if you could know what someone’s thinking before they even open their mouth? Anger, admiration, security, doubt, happiness, disappointment, lust, passion, sadness and all other emotions can be communicated without a single word being spoken. For example, you may have noticed that when someone is genuinely interested in [...]